Message-ID: <013301c0441b$8f752a00$11fea8c0@dell>
From: "Ben A L Jemmett" <ben DOT jemmett AT ukonline DOT co DOT uk>
To: <opendos AT delorie DOT com>
References: <20001029 DOT 211112 DOT -3972137 DOT 1 DOT domanspc AT juno DOT com> <39FD0A77 DOT 6D5C4313 AT internet1 DOT net> <011101c042dd$31534400$3d1e0404 AT dbcooper> <017601c04365$40df2e60$11fea8c0 AT dell> <012e01c04380$e8558ed0$8b8a1004 AT dbcooper>
Subject: Re: A little history
Date: Wed, 1 Nov 2000 15:27:28 -0000
Organization: Jemmett Glover Software Development
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Reply-To: opendos AT delorie DOT com

> However I
> have heard many complain about paying extortion to Novell for bug fixes. I
> also believe that in order to talk to them about problems you have with
> Netware, you have to call a 1-900 number and pay extortion for them to
help
> you fix problems.
I think you get two incidents free, then $100/incident after that - or one
of various support schemes.  I wouldn't know, I've never had a problem with
NetWare that wasn't in the KnowledgeBase or on the Support Connection fora.
However, if you have a problem which is found to be a bug in NetWare, the
support charge is waived and they'll send you the patch NLM as soon as it's
done - and if you are referred to the support line for a specific fix (for
example, there are a few files they want to watch the distribution on), the
charges are dropped too.

Of course, the first advice anyone with a problem is given is to get and
install all the latest updates - they're freely downloadable and fix the
vast majority of problems.

Regards,
Ben A L Jemmett.
(http://web.ukonline.co.uk/ben.jemmett/, http://www.deltasoft.com/)