From: "John M. Aldrich" <fighteer AT cs DOT com>
Newsgroups: comp.os.msdos.djgpp
Subject: Re: zoneinfo
Date: Wed, 03 Dec 1997 00:20:41 +0000
Organization: Two pounds of chaos and a pinch of salt
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References: <Pine DOT SUN DOT 3 DOT 91 DOT 971130133558 DOT 5422b-100000 AT is> <65s9hh$ah6$1 AT winter DOT news DOT erols DOT com> <3481CEA1 DOT A91764DF AT cornell DOT edu> <65t4u4$sbd$1 AT winter DOT news DOT erols DOT com> <3483335E DOT 3AB5 AT cs DOT com> <65td2u$sbd$2 AT winter DOT news DOT erols DOT com>
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kifox wrote:
> 
> And the FAQ didn't answer the question I had. DJ did. The fact that a lot of
> people aren't finding the answers they need in the FAQ should tell you
> something about FAQ. Which is that it's not meeting the needs of the users.

Don't you think that you're basing a rather sweeping statement on a
highly specific and trivial piece of information?  I read section 22.16
of the FAQ thoroughly when this discussion started, and the only thing
it didn't state that DJ did was which timezone entry DJGPP uses for its
default.  This is a pretty simple thing to add to the FAQ (it's hardly a
static document, after all).

It would have been a lot more productive, not to mention more polite, if
you'd mentioned to Eli that you had read the FAQ, stated which specific
piece of information you were unable to locate there, and asked for the
answer to that specific question.  Then, Eli could not only have known
what you needed to have answered, but could have noted the information
for inclusion in the next revision of the FAQ.  Then you would have been
happy, Eli would have been happy, the rest of the DJGPP users would have
been happy, and this whole useless thread would never have started.

If you are paying 3 bucks a minute to get technical support over the
phone, then I guess it's okay to ask the "customer service
representative" to read your mind, but in the real world that most of us
live in, you need to ask specific questions to get specific answers.

-- 
John M. Aldrich <fighteer AT cs DOT com>                      

* Anything that happens, happens.
* Anything that, in happening, causes something else to happen,
  causes something else to happen.
* Anything that, in happening, causes itself to happen again, happens
  again.
* It doesn't necessarily do it in chronological order, though.
 
                                       --- Douglas Adams