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Date: Fri, 20 Nov 2009 08:57:57 -0500
From: Charles Wilson <cygwin AT cwilson DOT fastmail DOT fm>
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To: Adrian May <adrian DOT alexander DOT may AT gmail DOT com>
CC: mc-devel AT gnome DOT org, cygwin AT cygwin DOT com, bug-ncurses AT gnu DOT org
Subject: Re: MC/ncurses on cygwin: Borders turn into chinese characters and    layout screws up
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Adrian May wrote:
> Please don't involve me in your triage process or ask me to send it
> somewhere else. I've had that several times before and I think it's
> rubbish to expect a user to navigate a project's internal processes just
> because you expect them to feel good about contributing to an open
> source project. It's not my product or my problem. You've seen the
> proof, so figure it out for yourselves.
> 
> Just a quickie for cygwin: if you insist on patronising your customers
> about their bug reporting skills (http://cygwin.com/problems.html) then
> may I suggest that you show some smartness yourselves by just telling us
> which bloody mailing list to use right there in the bug reporting page
> instead of making us hunt through the rest of the site. Better still,
> provide a form and have it search the archives itself.

Go to hell, you rude jerk.  This is a VOLUNTEER project.  You are asking
me -- as cygwin/ncurses maintainer -- or someone else, as cygwin/mc
maintainer -- to take time away our family or loved ones, or away from
doing some other enjoyable activity, and instead fix a problem FOR YOU,
a stranger I do not know.

I don't see this problem.  You do.  So, it doesn't really affect my life
-- you're asking me for a favor.  To increase the likelihood of me
sacrificing my precious and limited free time to help you, some random
schmoe on the internet, for no reward other than the warm fuzzy of
helping a stranger -- you should make it as easy as possible to help
you, and reduce MY cost (in time away from the more enjoyable things in
life) so that I'm more likely to pay it, and help you.

Or...you can rudely insult me.

Your choice -- but guess which one is more likely to get your problem
fixed (remember, I don't see it, so it doesn't bug me at all).

--
Chuck


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