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From: "Swallow, Harold" <swallow AT globalcerts DOT net>
To: cygwin AT cygwin DOT com
Date: Sat, 10 Dec 2005 00:26:44 -0500
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In-Reply-To: <20051210045433.GA17711@trixie.casa.cgf.cx>
Subject: Re: ssh fails, missing cygcrypto-0.9.7.dll
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Your tone is way out of line.

Your support skills in dealling with people needs some work.

I ask for help I get attitude.

The product is not that good for me to put up with this. Just hope your
unistall works better.

Flame someone else.






Christopher Faylor wrote:

>On Fri, Dec 09, 2005 at 11:33:46PM -0500, Swallow, Harold wrote:
>  
>
>>Thank you for the manual removal process.  I am working with another
>>member of the cygwin support folks on dealing with the ssh recovery.
>>    
>>
>
>That's sort of hard to believe.  All of the support for the free release
>of cygwin is done in this mailing list.  The people who know the product
>the best use this mailing list exclusively.  Also, the cygwin mailing
>list page makes it clear that support should be on the mailing list.
>
>So, if someone else is helping you then it is probably just a
>helpful-but-misguided cygwin mailing list lurker, not professionals like
>Igor or Brian.
>
>  
>
>>The ssh I added was a cygwin release from another site.  It is seeking
>>a cygwin crypto file, just an earlier release than you indicated that
>>it should.  If it was a third party ssh, I suspect that it would not
>>seek a cygwin crypto file.
>>
>>I will create an attachment if requested in the future.  Your
>>instructions said attach not attachment.
>>    
>>
>
>When someone says "attach" in the context of email it means that you
>should create an attachmen but even if that wasn't clear then the site
>that Igor sent you to says this:
>
>  # Run cygcheck -s -v -r > cygcheck.out and include that file as an
>  attachment in your report.  Please do not compress or otherwise encode
>  the output.  Just attach it as a straight text file so that it can be
>  easily viewed.
>
>So, there really is no cause for confusion.
>
>In any event, you should really be installing the latest release of
>openssh using the setup.exe program.  Running an older version of a
>package like openssh is really not a good idea.
>
>Even if you somehow managed to install an older release of a cygwin
>openssh you still did it in a non-standard fashion since you didn't use
>setup.exe.  Members of the highly trained cygwin support team know that
>it's easy to install packages like openssh with setup.exe and are eager
>to help you understand this fact so you really should avail yourself of
>their services.
>
>HTH.
>--
>Christopher Faylor			spammer? ->	aaaspam AT sourceware DOT org
>Cygwin Co-Project Leader				aaaspam AT duffek DOT com
>TimeSys, Inc.
>
>  
>


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