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Subject:	Re: Extreme Slowness of cygwin commands [SOLVED?]
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From:	Alan Dobkin <Alan AT MaestroIT DOT com>
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Date:	Thu, 1 Sep 2016 14:37:24 -0400
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FWIW, I've had many similar bad experiences with Trusteer Rapport. It 
has nothing to do with Cygwin. It is a terrible buggy piece of software, 
and sadly a number of large banks require it for their customers. IBM 
should be highly embarrassed by all the trouble it has caused under 
their name. The only solution I've found is to either install it on a 
dedicated computer used only for the bank software, or set up a virtual 
machine for the same purpose.

Here are some references for more information:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/trusteerrapport-end-point-protection-warning/32ccc761-2d20-423e-ad84-5887c79fe3cc?auth=1

https://community.spiceworks.com/topic/334434-so-trusteer-rapport-yea-or-nay

https://en.wikipedia.org/wiki/Trusteer

On 9/1/16 2:18 PM, bzs AT TheWorld DOT com wrote:
> On September 1, 2016 at 13:52 ErikSoderquist AT gmail DOT com (Erik Soderquist) wrote:
>   > On Thu, Sep 1, 2016 at 1:18 PM,  wrote:
>   > > I've no idea what it does except in the most general terms but one of
>   > > my banks won't let me log in unless it's running so this has been
>   > > quite a nuisance as I have to stop it w/ their management interface
>   > > and then use task manager to kill their management interface which is
>   > > what seems to be the problem, etc., each time I need a bank balance.
>   > >
>   > > And sometimes that stop or restart doesn't go right -- IE almost
>   > > always crashes* when it's restarted, etc. Doesn't sound like much but
>   > > 20 minutes of your life going down the tubes on something that should
>   > > take 2 minutes (check a balance) gets old, fast.
>   > >
>   > > * Some of my vendors only work right on IE, otherwise never use it so
>   > > everyone please save the advice :-)
>   >
>   >
>   > For me that would be a case of notifying them of said problems and
>   > that due to said problems (I include not being able to log in from my
>   > tails live CD boot a problem) I will be finding a new vendor, and then
>   > do so and close my accounts with the vendor with failing software.  I
>   > have had some of these vendors come back to me later with "We've fixed
>   > X, please come back".
>
> All fine advice.
>
> I have spoken to the bank involved numerous times but never got past a
> very chipper, helpful person who is ready to show me how to start/stop
> the software, listens to my problem (slowness) politely and then goes
> back into their technical support dance. And is so many paygrades
> below taking a general complaint it just sounds like I'm out to foul
> their air. Frankly they probably suspect I don't know what I'm talking
> about (probably not their software, what is "cygwin"? we can't be
> responsible for your third-party apps speak to them if that's what
> you're having problems with, etc.)
>
> Also, the accts affected so far are business accts with various other
> relationships so it's not quite as easy as walking down the block and
> opening another acct w/ another bank tho it's not impossible and I am
> looking into it, just spoke w/ another bank about taking it all over.
>
> But, if one can, I do recommend if your bank starts requiring this
> Rapport software change banks.
>
> Maybe some day they'll fix it but until then it's just a headache.
>
> And other than "IBM sold it to them" one never gets a straight answer
> on why they even require this software. Again, that decision is too
> many paygrades up for them to speculate about beyond "it improves
> security".
>

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