Mail Archives: cygwin/2002/10/17/22:19:51
ITIL in Government and Major Corporations - Has it worked?
Speaker: Gerard Blokdijk, Managing Director The Art of Service
When: Thursday 28 November - 7.30am to 9.30am
Venue: Italo-Australian Club, 78 Franklin Street, Forrest ACT
Cost: $45 including GST
Features: Breakfast, Networking. Already over 40 participants - CIO's / (IT) Managers.
Register: http://www.artofservicedirect.com click on Enrol, Canberra Events
Sydney, Brisbane and Melbourne sessions are booked full.
About this Event
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ITIL is more than a simple set of best practices guidelines to optimise a few service management processes. ITIL is a set of non-proprietary, comprehensive,
well-documented and fully integrated set of management procedures and best practices that optimises service management and IT/business alignment. With over 20,000
businesses, governments and non-profit organisations using it, ITIL is the most widely accepted process management framework in the world.
But has it worked? Many IT organisations suffer from poor perceptions of value and feel powerless to improve the situation. IT's top challenge right now is to build and
demonstrate value to the rest of the organisation - be that commerce, government or academia. How are CIO's and their Service Managers to leverage ITIL and ITSM to
meet that challenge head on and win?
Several ACT and federal governments have started looking at how Service Management can help increase service levels and efficiency. This briefing illustrates the current
challenges for government and where ITIL fits into the IT-strategy.
Do not be content with prepared remarks alone. Go one-on-one with Gerard, asking the tough questions, eliciting the most revealing replies. Trends are confirmed. Illusions
shattered. News is broken. Live on the breakfast briefing stage.
Summary
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You are cordially invited to attend an IT Service Management breakfast session presented by The Art of Service. Gerard Blokdijk is Managing Director and co-founder of The
Art of Service. Prior to The Art of Service Gerard has successfully set up and managed another IT Service Management education and research firm. He is the author of "IT
Management becomes Service", a frequent publisher and public speaker.
Gerard has an active duty in IT Management since the late 80's. He has held positions as Capacity Manager, Security Manager, Disaster Recovery Manager, overall IT
Manager and CIO for large organisations like ING Bank, ABN AMRO and Philips.
Gerard holds the Managers Certificate in IT Service Management.
What You'll Get
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- Insight into the pressing, urgent issues of today and tomorrow, distilled into a brief overview.
- Interaction with thought leaders by networking with your peers during question-and-answer sessions with The Art of Service specialists.
- Accessibility and convenience. These Briefings are designed to deliver the most critical information without taking too much time from your busy schedule.
Registration is on a first-come first-served basis, places are strictly limited, so we encourage early registration. To join, please register at http://www.artofservicedirect.com If
you have questions or concerns about the breakfast session email service AT artofservice DOT com DOT au or call 1300 13 44 99
To change your contact details, reply to this email.
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