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<h2>6.17 How to ask DJGPP gurus for help</h2>

<p><em><strong>Q</strong>: I've read this monstrously-large FAQ, searched the news group
archives, but didn't find anything helpful.  I am totally lost. 
<strong>Help!!!</strong></em>

<br><p>
<p><em><strong>Q</strong>: I don't have time to download all these messages, not to mention
looking through them.  Can't you DJGPP gurus help me? 
<strong>Please??</strong></em>

<br><p>
<p><strong>A</strong>:  DJGPP News group is famous for its outstanding user support.  To
get a fast and effective solution to your problem, you will have to
supply the relevant info about your system, and describe exactly how
things went wrong for you.  To gather this info, do the following:

<ul>
<li>At the DOS command prompt, type <kbd>set &gt; environ.txt</kbd>, then press
&lt;Enter&gt;.

<li>Invoke the <code>go32-v2</code> program (it's in your <code>bin/</code>
subdirectory) and save its output.

<li>Post to the <a href="news:comp.os.msdos.djgpp">comp.os.msdos.djgpp news group</a> or send electronic mail to the
<a href="mailto:djgpp@delorie.com">DJGPP mailing list</a> and put into your message
the description of your calamity, the contents of the file
<code>ENVIRON.TXT</code>, the output of <code>go32-v2</code>, the contents of your
<code>AUTOEXEC.BAT</code> and <code>CONFIG.SYS</code>, and what GCC printed during
compilation with the <code>-v</code> switch (if your problem is that GCC won't
work).

<li>If your problem involves a program that crashes and prints a stack dump,
please post that stack dump in its entirety; do <strong>not</strong> omit any
details from the crash dump.  It's best to run <code>symify</code> on the
stack dump, and post the output of <code>symify</code>:

<pre>  symify -o dumpfile yourprog
</pre>

<p>(See <a href="faq9_3.html">detailed description of symify</a>, for more details.

</p><li>Allow for 2-3 days (more on weekends) for all the reply messages to come
in, then act according to what they recommend. 
</ul>

<p>Be warned that you might get several dozen messages in reply to your
request; this is not meant to overflow your mailbox or sabotage your
relationship with your system manager, it's just the usual friendly
response of fellow DJGPP'ers to your lonely cry for help.  Some of the
replies might suggest what you already checked and reported in your
original message, or even miss the point altogether.  Be ready for this
and don't flame us for trying to help you as much as we can.

<p><hr>
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